Desktop Support And Help Desk

Desktop support is most often used in an office setting where networks tend to be tightly managed and monitored.

Desktop support and help desk.

In smaller companies it s basically the same position. Desktop support is a different type of technical support even though it serves a similar purpose to that of a help desk. This service does not monitor manage or maintain your systems so when something breaks you will need to. It often also.

Desktop support often includes break fix coverage as well as limited support and technical guidance. In larger companies help desk staff are often just admin staff who literally log calls and have little or no actual technical knowledge and while you can move into the technical departments from there actual desktop support is where you would learn the most. You take calls and fix issues. Technicians would determine the cause of the problem and pass it on to the appropriate team.

Desktop support covers office equipment and end users. Desktop support is typically offered remotely to repair and support software related issues on company networks and i ndividual users computers. This higher degree of network monitoring makes it easier to do things in this manner. The main focus however is on your problem solving approach customer service and communication skills.

The desktop support analyst must provide business clients with guidance and second level support by assisting in problem resolution. What s the difference between help desk and desktop support.